Frequently Asked Questions
Everything you need to know about 1STOP Suppliers
What products does 1STOP Suppliers offer?
We specialize in packaging materials and industrial packaging supplies for businesses across Australia. Our range includes tapes, protective packaging, shipping supplies, and bulk packaging solutions for all your business needs.
Do you offer bulk pricing for businesses?
Yes! We offer competitive bulk pricing for business customers. Contact us to discuss your requirements and we'll provide a customized quote based on your volume needs.
How do I apply for a trade account?
You can apply for a trade account through our Trade Account Application page. Once approved, you'll gain access to wholesale pricing, dedicated account management, and flexible payment terms.
What are your shipping options?
We offer shipping across Australia with various delivery options to suit your timeline and budget. Shipping costs are calculated at checkout based on your location and order size.
What is your returns policy?
We stand behind the quality of our products. If you receive damaged or incorrect items, please contact us within 7 days of delivery and we'll arrange a replacement or refund.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery progress in real-time.
Do you offer custom packaging solutions?
Yes, we can help with custom packaging requirements for larger orders. Contact our team to discuss your specific needs and we'll work with you to find the right solution.
How do I contact customer support?
You can reach our customer support team through the contact form on our website, by email, or by phone during business hours. We're here to help with any questions or concerns.